Aakash Regmi

Lead Software Engineer · Atlanta, GA · LinkedIn · aakashregmi123@gmail.com

The short version

I build applications from scratch and take them all the way to production — talking to the business, designing the solution, writing the code, securing it, deploying it, and keeping it running. My background is a mix of software engineering and systems administration, which means I'm comfortable whether I'm writing a Spring Boot service, architecting OAuth flows in Azure AD, troubleshooting Akamai network issues, managing thousands of devices through MDMs or managing thousands of servers in the cloud.

Right now I lead GenAI engineering at Cricket/AT&T. I took AI from "we should try this" to ~150K API calls/hour in production — building the platform, the governance process, and the team along the way.

Experience

Lead Software Engineer — AT&T

June 2024 – Present · Atlanta, GA

Stack: Azure, AKS, Spring Boot, FastAPI, Spring AI, LangChain4j, Azure AD, Akamai, Azure DevOps, GitHub Actions

GenAI Platform & Product Delivery

• Built and deployed GenAI products on Azure/AKS — agentic workflows with tool routing backed by MCP servers for customer experience and internal operations
• Designed and implemented RAG patterns across multiple flows, grounding LLM responses in knowledge-base content
• Shipped GenAI-powered digital services (bill explanations, service recommendations, sales enablement tools) that reduced customer service call volume

Security Architecture

• Architected service-to-service security for all GenAI and platform services using OAuth 2.0 and Azure AD app registrations — standardized auth patterns that every production service follows
• Worked with Akamai to troubleshoot and resolve network and security issues affecting application traffic, partnering with security and infrastructure teams on root cause and prevention

Governance & Scale

• GenAI governance lead — partnered with Business, Security, and Data teams to define controls, align compliance requirements, and get AI flows approved for production
• Drove adoption from zero production usage (2023) to ~150K API calls/hour, establishing scalable patterns for agentic flows and tool routing
• Led the formation of the GenAI engineering team at Cricket, delivering multiple production use cases
• Created a GenAI Community of Practice (COP) for developers — shared patterns, guardrails, and best practices across teams

CI/CD & DevOps

• Built and maintained CI/CD pipelines with Azure DevOps and GitHub Actions for automated build/test/deploy to AKS

Sr. Systems Administrator — AT&T

March 2022 – June 2024 · Atlanta, GA

This role was where I bridged systems and engineering — I was still managing infrastructure, but also building tools, leading projects, and doing things that looked a lot more like software engineering.

Engineering & Development

• Built and deployed a Linux web app for API management on Azure VMs
• Delivered SAML integrations end-to-end (design through deployment) for SSO enablement
• Automated role-based access requests, improving turnaround while strengthening access controls
• Automated device compliance enforcement using Azure Functions — scripted wiping of unauthorized devices

Infrastructure & Security

• Led the McAfee → SentinelOne migration across 10,000+ endpoints, saving ~$400K/year while improving security posture
• Deployed Conditional Access and MFA controls for internal applications
• Redesigned security architecture for Azure and Intune
• Deployed secure local admin accounts across all endpoints using endpoint protection
• Assisted with Linux RHEL 8 patching and Docker deployments

Device & Endpoint Management

• Managed device lifecycle with Intune and Jamf — enrollment, imaging, compliance, reporting
• Implemented Windows Autopilot deployment, cutting PC reset time significantly
• Resolved Aktivate reporting issues for iPads in Intune
• Built device-name-based transaction reporting for the business within two weeks

Cross-Functional Delivery

• Lead developer/architect on a 13-person cross-functional internal project — coordinated delivery through to production
• Contributed to CricketOne campaigns reaching 2.6M users
• Enabled cross-tenant PowerBI reporting between AT&T and Cricket
• Led R&D and proof-of-concept efforts for new technologies
• Automated routine work with Power Automate and Azure Automation

Engineer III — Omniforce Solutions (Client: CenturyLink/Lumen)

May 2021 – May 2022 · Remote

Managed ~15,000 Windows and Linux servers for Fortune 500 clients.

• Managed Azure and O365 subscriptions — users, groups, applications
• Troubleshot Active Directory, IIS, OS performance, and networking issues via GUI and PowerShell
• Coordinated VMware ESXi patching and cluster migrations (5.1/5.5 → 6.7+)
• Led customer change requests: domain joins, drive expansions, patch installs, app deployments
• Coordinated storage LUN growth including SQL failover clusters
• Investigated P1 incidents for server and application outages — 95% resolved without escalation
• Installed and renewed SSL certificates on IIS
• Mentored junior engineers on OS and VMware troubleshooting

Systems Administrator Jr. — Towson University

March 2018 – May 2021 · Towson, MD

Started here as a student worker — ended up managing 12,000 devices.

Systems & Endpoint Management

• Deployed OS and security patches monthly to 12,000 Windows and Mac devices (SCCM, Jamf Pro) — 95% success rate
• Designed automated imaging workflows with SCCM and MDT
• Managed Active Directory and Azure AD — users, groups, GPOs, access control
• Rolled out BitLocker encryption with 97% accuracy
• Built and maintained SharePoint and SQL Server instances
• Administered VMware ESXi and Hyper-V environments

Cloud & Automation

• Wrote PowerShell scripts and ARM templates to automate Azure resource provisioning
• Built and deployed VM labs on Azure Labs and vSphere
• Monitored Azure infrastructure with Azure Monitor, Log Analytics, and Trusted Advisor
• Designed and configured VNets, subnets, DNS, security policies, and routing
• Built ML web apps with Flask and deployed to Azure

Education

Towson University — M.S. Computer Science (December 2020)

Towson University — B.S. Computer Information Systems / Business (May 2019)

Certifications

Technical Skills